Many users have reported the issue with File Import Failure Premiere Pro with adobe . We here help to circumnavigate the issue and resolve it. Let’s check it out.
What is the Issue?
The issue is around the file import that is in mp4 and other formats. The issue has been seen around since the last update of the program. It’s common to see users report the ‘File format not supported’ while importing them to edit. Sometimes they just import the audio leaving the video part stranded. We’ll talk about solving the same down below here.
Solutions for the issue
Solution 1: Change the pathway of File Destination
The first solution is to change the pathway of the file destination where you store your mp4, or any form of file to import into Premiere Pro. If you have been saving the files in C drive, change it to any other drive that doesn’t have system or Windows files. It’s better if you have a drive dedicated to the camera media. This will stop any conflicts while loading.
Solution 2: Restart your System or Premiere Pro
Another solution is to stop any conflicts that may have arisen during the running of the program. For this simply follow these steps:
- Shut down the Premier Pro app
- Proceed to restart your system.
- Load the Premier Pro back again.
- Now try to import the file into Premiere Pro.
Note: You can also turn off and on the hardware acceleration during this process.
Solution 3: Update your Premiere Pro
If you are using Adobe Premiere Pro 2018 or old, then this issue might be resolved with a simple update of the software. All you need to do is go to Adobe’s site or look for updates for your program and install it. This will stop any conflicts and clear your import-related issues.
Solution 4: Convert the file into other compatible modes
If you have issues with just one file format like mp4 and the other files like .mov and more can be easily imported, then you can try to convert the files into compatible form and then import them.